Advice and Guidance on Coronavirus

Dear Patients

As you will be aware, the COVID-19 rates of infection have increased to significant levels in our area.

At the same time we need to maximise our work of vaccinating patients with the COVID-19 vaccine.

We have been advised to free up time with our team to help look after patients with emergencies and protect patients with the vaccine.

If your problem is an emergency then please call 999

If you need to contact the practice with other symptoms or queries please use eConsult.

Your online form will be reviewed by a clinician and you will be contacted back with a text.

You will either be contacted by the surgery to ask you more questions or you will receive a text on what to do next.

 

This is a Covid 19 advice announcement from NHS England

We are now in a ‘Delay Phase’ of the response to Covid -19 . This means if you are calling about a cough,  high temperature or flu like symptoms, we would advise you to use the online NHS 111 tool, via the internet, and follow the advice given. For those people that do not have internet access, please call 111. However, please be advised that the NHS 111 tool will give you the quickest response.

Please do not come to the surgery or request to be added to our emergency call-back list, unless 111 has specifically advised you to do so.

However, if you are suffering from shortness of breath, please call 999

NHS England are now asking surgeries to minimise face to face appointments as much as possible. So, If you are ringing to book a routine appointment, please consider if your needs can be managed by phone or video consultation with a clinician.

Please click on link below:

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

For stay at home guidance for households with possible coronavirus infection

This change has been advised by NHS England to protect both patients and staff during the delay phase of covid -19 .

Thank you