Contact us with PATCHS for Urgent and Routine Issues
You can contact a doctor, nurse or other healthcare professional online using a website called PATCHS. PATCHS is open 24/7 for you to submit requests and will be monitored by a clinician during our opening hours. Please do not use this to submit urgent requests when we are closed.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- during opening hours – contact us via PATCHs using the link above
- if you are unable to use PATCHs please phone us on 0208 864 4868
- alternatively you can visit the surgery to speak to a receptionist in person
When you get in touch, we’ll ask what you need help with.
Your answers will be reviewed by a clinician to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment up to 2 weeks in advance during opening times:
- contact us via PATCHs, which is open 24/7, using the link above
- if you are unable to use PATCHs, phone us on 0208 864 4868
- alternatively you can visit the surgery to speak to a receptionist in person
When you get in touch, we’ll ask what you need help with.
Your answers will be reviewed by a clinician to choose the most suitable doctor, nurse or healthcare professional to help you.
Book an appointment using the NHS e-Referral service
If you have been referred to a hospital or clinic through the NHS e-Referral service, booking your appointment online is easy, safe and secure.
You’ll need:
- the booking reference number stated on your booking letter
- the password or access code you were given by the person or organisation that referred you (for example, your GP practice)
If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.
For more information, read about what happens when you’re referred.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
Please let us know as early as possible if you need to cancel your appointment, we require a minimum of 60 minutes notice. This will allow us to offer the appointment to someone else.
To cancel your appointment:
- phone us on 0208 864 4868 during opening times to rearrange your appointment
- if you would like to cancel without rescheduling an appointment please phone 0208 864 4868 and choose option 1
- use your NHS account (through the NHS website or NHS App)
- use PATCHS
Cancellations notified less than 60 minutes before the appointment time will be recorded as failure to attend (DNA).
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
GP access centres
These GP access centres provide additional clinical times, during a period when there are considerable pressures on your GP practice. This service enables patients to receive timely access to primary care services in in their locality, but not necessarily at their usual GP practice.
This Access Centre enables GP practices to direct patients to a local practice that is open during evenings and weekends, in order to achieve 8am to 8pm access to primary care.
Access appointments can be booked via the practice or by calling NHS 111.
The GP access centre is located at:
The Pinn Medical Centre Love Lane, Pinner, HA5 3EE
Pinn Opening hours
8am to 8pm, daily
When requesting your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond – we will try to book the preferred clinician where possible
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email – please note the clinician may ask you to come in person depending on the clinical need
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, a clinician will phone you to assess your clinical needs and arrange to visit if appropriate
To request a home visit, it’s helpful if you phone the surgery before 10:30am