Appointments

Contact us with PATCHS

You can contact a doctor, nurse or other healthcare professional online using a website called PATCHS.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

  • phone us on 0208 864 4868
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment up to 2 weeks in advance during opening times:

  • phone us on 0208 864 4868
  • visit the surgery and speak with a receptionist
  • use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Book an appointment using the NHS e-Referral service

If you have been referred to a hospital or clinic through the NHS e-Referral service, booking your appointment online is easy, safe and secure.

You’ll need:

  • the booking reference number stated on your booking letter
  • the password or access code you were given by the person or organisation that referred you (for example, your GP practice)

If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.

For more information, read about what happens when you’re referred.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Please let us know as early as possible if you need to cancel your appointment, we require a minimum of 30 minutes notice. This will allow us to offer the appointment to someone else.

To cancel your appointment:

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

GP access centres

These GP access centres provide additional clinical times, during a period when there are considerable pressures on your GP practice. This service enables patients to receive timely access to primary care services in in their locality, but not necessarily at their usual GP practice.

This Access Centre enables GP practices to direct patients to a local practice that is open during evenings and weekends, in order to achieve 8am to 8pm access to primary care.

Access appointments can be booked via the practice or by calling NHS 111.

The GP access centre is located at:

The Belmont Health Centre  516 Kenton Lane, Harrow,  HA3 7LT

The Pinn Medical Centre  Love Lane, Pinner, HA5 3EE

Opening hours
8am to 8pm, daily

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the surgery before 10:30am

Related information

Sick notes

Test results

Health A to Z